Service · Front door
Every enquiry answered, logged and followed up.
A firm can do everything right and still lose the work that never reached it: the call at lunchtime, the form on a Sunday, the message nobody answered. The Enquiry Desk catches those, answers them in your voice and hands the ones that matter to a named person.
Who it is for
A fit if this sounds like you.
- Clinics, practices, trades and small professional firms that miss calls at busy times
- Firms where enquiries arrive by phone, form and message and live in three places
- Owners who answer enquiries themselves and cannot keep up
The problem
A missed enquiry is revenue that was one reply away. Most firms cannot say how many they miss, because a missed call leaves no record. The desk logs each one, so the number stops being a guess.
37%
How it runs
Four steps, in order.
Week 1
Map the front door
Where enquiries arrive, who answers, and what a good answer sounds like in your firm.
Week 1 to 2
Set the rules
Your voice, your opening hours, what we answer, and the point at which we hand over to a person.
Week 2
Go live in shadow
The desk drafts, a person approves. You see every reply before it goes for the first days.
Week 3
Go live
Enquiries answered the same day and logged. A weekly list shows the ones that went quiet.
What you get
On the table at the end.
- Calls, forms and messages answered the same day, in your voice
- Every enquiry logged with a follow-up date
- A weekly list of enquiries that went quiet
- A named person called in for anything above the threshold you set
What it does not do
The honest limits.
- It is not an emergency line, and we do not take responsibility for a business-critical phone line
- It does not give advice, quote prices you have not approved or make commitments for you
- Call and message costs from the telephony provider are passed through at cost
New service. We are taking a small number of firms for the first deployments, so setup is scoped with you rather than taken off a shelf. Price and timing are confirmed in writing before you pay.
Questions
Straight answers.
- How much does it cost?
- £1,500 to build, then 15 to 25% of what it recovers above your Leak Scan baseline for 12 months. If nothing comes back, no success fee is due. Telephony and message costs from the provider are passed through at cost and shown on each statement.
- Does it sound like a robot?
- In shadow mode you hear every reply before it goes, and you set the wording. If a reply is not good enough, it does not go out.
- What happens with an urgent or complex enquiry?
- Above the threshold you set, the desk stops and calls a named person. It does not guess.
- Can we leave?
- The terms, including how to stop, are written down and agreed before you pay anything.
Read and run next
- Tool: Try the sector tools on sample data
- Research: Nearly half of UK small business owners use AI, but only one in five feels confident
- Research: 29% of UK SMBs plan to spend nothing on AI this year
- Guide: Chasing late invoices in the UK: interest, fixed fees and the steps before court
- Prices: Free Leak Scan, then £1,500 a stage
- Guides: All nine UK guides on revenue leakage, WIP, lock-up and late payment
Start with a free Leak Scan.
Twenty minutes, a written estimate, and a plain answer on whether Enquiry Desk is the right next step. If it is not, we say so.